$ whoami: Kathmandu, NP · UTC+5:45
ICT Support Executive · UNDP · Kathmandu, Nepal
Focus: Microsoft 365 Administration · Intune Endpoint Management · Active Directory & Identity · ITIL Support Operations · Technical Documentation
Making workplace technology work reliably, securely, and for real people.
11+ years keeping UNDP and Nepal's Judicial Council running. M365, Intune, Windows Server, Active Directory: the unglamorous stuff, done right and written down.
Now: ● ICT Support Executive at UNDP. Happy to talk shop
2014 to now, no shortcuts
Technology should work reliably when people need it. People asking for help should get clear answers. Security is built into regular operations, not treated as an event. Anything worth solving is worth documenting. When something is solved, it is written down, so the next person never starts from scratch.
2014-2017
IT Support Professional — Judicial Council Secretariat, NepalFoundational role close to servers and users: Windows Server 2008 R2, Active Directory accounts and groups, LAN/Wi-Fi/VPN, asset tracking, and technical documentation. Learned outcome thinking: not 'system is working' but 'can people do their jobs?'
Windows Server 2008 R2Active DirectoryLANWi-FiVPN
✅ Foundation: quiet, consistent work builds trust. Systems matter insofar as they serve people.
2017-2025
IT Support Officer — UNDP (7 years 3 months)Kept day-to-day ICT operations running through major shifts: Microsoft 365 becoming central, Intune becoming the endpoint standard, virtual collaboration going from occasional to essential. Joiner/mover/leaver, asset lifecycle, Teams/Zoom events, ITIL incident flow.
Microsoft 365IntuneTeamsOutlookWindows Server 2019Active DirectoryLANVPNWi-FiZoom
✅ Lesson: reliability over perfection. Consistency beats heroics; users doing their jobs without fighting technology is success.
2025-Now
ICT Support Executive — UNDPFull-spectrum ICT operations ownership: digital workplace (M365/Outlook/Teams), Intune lifecycle, Server 2019 + AD backbone, security woven into maintenance, and documentation so solved problems stay solved.
Microsoft 365IntuneTeamsOutlookWindows Server 2019Active DirectoryLANVPNWi-Fi
✅ Standard: technology works reliably, help gets clear answers, solved problems get documented.
what I run in production, and for how long
Also in the mix: Zoom & virtual events, asset lifecycle, backup verification. Full setup in /uses. Learning now: advanced M365, Linux admin, cloud fundamentals.
the work, written up properly
Microsoft 365, Outlook, Microsoft Teams, Active Directory
Keeping M365 accounts, Outlook, and Teams running for the people who depend on them. Provisioning, licenses, groups and identity-first troubleshooting at UNDP.
📈 Consistent provisioning checklist · Identity-first troubleshooting · Outlook/Teams access support
Microsoft Intune, Device Configuration, Mobile Device Support, OS Deployment
Enrolling devices, applying policies, and keeping endpoints compliant without making users fight the tools. Enrollment, baselines, compliance and OS deployment.
📈 Enrollment + configuration profiles · Compliance monitoring · OS deployment & app support
Active Directory, Windows Server 2019, Windows Server 2008 R2, User and Group Administration
User accounts, groups, and access across Windows Server 2008 R2 and 2019. Joiner, mover and leaver discipline with regular reviews. No ghost accounts.
📈 Account & group management · Access reviews · No ghost accounts
Active Directory, Microsoft 365, Microsoft Intune
Getting new people set up right, and making sure leavers leave no access behind. Same checklist across AD, Microsoft 365 and Intune, every time.
📈 Standardised checklists · Same-day access revocation · Access reviews, no ghost accounts
Asset Management, Procurement Support, Vendor Coordination
Knowing what equipment exists, where it is, and when it needs replacing. Inventory, vendor coordination and procurement input at UNDP.
📈 Inventory tracking · Vendor coordination · Procurement technical input
Microsoft Teams, Zoom, Virtual Collaboration
Helping people get through Teams and Zoom meetings without losing half the call to tech problems. Hybrid setup, troubleshooting and how-to guides.
📈 Teams & Zoom troubleshooting · Hybrid session setup · How-to guides for repeat issues
12 documented · newest first
Canonical · Nov 2025
Ubuntu, Linux System Administration
Microsoft · Nov 2025
System Administration, Network Administration
LinkedIn · Jun 2024
IT Service Management
LinkedIn · Apr 2024
Infrastructure, Computer Hardware, Networking, Cybersecurity
Alison · Apr 2024
IT Service Management
LinkedIn · Dec 2023
Windows Networking, Infrastructure
Google Digital Garage · Aug 2020
Digital Marketing
ID: QKN 3NS JRA
College of Real Time Technology · Sep 2012
Infrastructure
College of Real Time Technology · Sep 2012
Windows Networking, Infrastructure
Paragon Computer System · May 2011
Windows Networking, Infrastructure
College of Software Engineering, Birgunj · Sep 2009
Database Management System (DBMS)
Birganj Institute of Information Technology · Aug 2005
Full history from LinkedIn — newest first. Verify links added where available.
17 field-tested guides, documentation as habit
“The cert proves I passed a test; the work proves I can actually do the job.”
every post tied to a real milestone
2026-02-01 · 1 min · Microsoft 365, ICT Operations
A practical look at Microsoft 365 admin tasks: accounts, licenses, Outlook and Teams support, all tied back to Active Directory. The unglamorous foundation.
2026-01-15 · 1 min · Endpoint Management, Microsoft Intune
How I approach device enrollment, compliance policies, and endpoint lifecycle with Microsoft Intune. Simple policies, smooth enrollment, Company Portal first.
2025-12-01 · 1 min · IT Service Management
A practical take on incident management for ICT support: log, categorize, fix, confirm with the user, then close and document. ITIL thinking for busy queues.
principles
“Technology should work reliably when people need it.”
R1 Principle 01
Reliability first
“People asking for help should get clear answers.”
R2 Principle 02
Clear communication
“Anything worth solving is worth documenting. References available on request.”
R3 Principle 03
Documentation habit
straight to my inbox
✉ support@madhusudanupadhyay.com.np · 📍 Kathmandu, Nepal
Prefer encrypted mail. Write to me and I'll send my PGP fingerprint and public key. This form never asks for secrets.